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JEE Counselling

2026

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Official Directory

CSAB 2026 Helpline Number – Contact & Support Guide

Verified phone numbers, emails, NIC technical support, and step-by-step grievance escalation for CSAB Special Round admissions.

Official CSAB 2026 Contact Directory

CSAB Central Headquarters Helpdesk

Phone: +91-824-2473060 / +91-824-2473061

Email: csab2026@nic.in

Timing: 09:30 AM – 06:00 PM (Monday to Saturday)

Best used for: Seat allotment queries, withdrawal questions, reservation & document rules

NIC Technical Helpdesk

Phone: 0120-4075900 / 0120-4075901

Email: support.csab@nic.in

Timing: 24/7 during active choice filling and allotment windows

Best used for: Login problems, password resets, OTP delivery issues, website crashes

Payment Gateway Support (SBI / HDFC)

Phone: 1800-425-3800 (SBI ePAG) / 1800-266-4332 (HDFC)

Email: merchant.support@sbi.co.in

Timing: 24/7 Helpline

Best used for: Amount debited but transaction failed, double deductions, UTR tracking

How to Submit a Formal Grievance on csab.nic.in

1

Log in with Candidate Credentials

Access your dashboard on csab.nic.in using your JEE Main Application ID and Password.

2

Click 'Candidate Grievance' in the Menu

Select the grievance submission option from your candidate profile.

3

Select Category and Attach Proof

Choose the issue category (Payment, Allotment, Document Verification, or Refund) and attach PDF/JPEG proof (bank statement, transaction ID, or error screenshot).

4

Track Your Grievance Ticket

You will receive an official Grievance Ticket Number. Official replies from the CSAB committee typically arrive within 24 to 48 hours.

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Frequently Asked Questions

Common questions about reaching CSAB support and resolving issues

1
What is the official CSAB 2026 helpline number?
The Central Seat Allocation Board (CSAB) operates a dedicated Central Helpdesk during counselling hours. Candidates can call the CSAB Central Secretariat at +91-824-2473060 / +91-824-2473061 (or the designated organizing NIT helpline), or reach the central NIC Technical Helpline at 0120-4075900 (available 9:30 AM to 6:00 PM on working days).
2
What is the official CSAB 2026 support email?
The official CSAB support email is csab2026@nic.in (or support.csab@nic.in). For payment discrepancies, attach the transaction receipt, candidate application number, bank debit reference, and portal screenshot.
3
What should I do if my fee was deducted but not updated on the portal?
First, wait 15–30 minutes without making another payment, as bank reconciliations often take a short window. If the status remains pending, check the payment gateway response, and contact the SBI ePAG helpdesk (1800-425-3800) or HDFC Payment Gateway support with your transaction reference. You should also raise a query on the CSAB Candidate Grievance Redressal system.
4
Can I contact my allotted institute directly for admission issues?
Yes! For college reporting, hostel accommodation, balance institute fees, and physical document verification, you should directly contact the Admission Cell of your allotted NIT, IIIT, or GFTI. CSAB only manages seat allotment and central portal processes.
5
What is the fastest way to resolve CSAB portal technical glitches?
The fastest official route is submitting a query through the 'Candidate Grievance System' available inside your candidate login on csab.nic.in. Grievances submitted through the authenticated portal receive priority tracking and automated ticketing compared to general emails.
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Related CSAB Links

Caution Against Unofficial Helplines

Never share your JEE password, OTP, or UPI PIN with any third-party agent or unofficial social media group claiming to represent CSAB.